Privacy Policy

Privacy Policy

www.solaswear.co.za | support@solaswear.co.za

LAST UPDATED

26 May 2026

OVERVIEW

At Solaswear, we respect your privacy and are committed to protecting your personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (“POPIA”). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website or purchase products from us online.

This policy applies to all visitors to our website at www.solaswear.co.za and all customers who purchase products from Solaswear (Pty) Ltd. Solaswear (Pty) Ltd operates exclusively online and does not have any physical retail locations.

PERSONAL INFORMATION WE COLLECT

We may collect and process the following personal information:

· Your full name.

· Your email address.

· Your telephone or mobile number.

· Your delivery and billing address.

· Payment-related information processed securely through third-party payment providers.

· Your order history and purchase preferences.

· Your IP address, browser type and device information.

· Any information voluntarily provided when contacting us.

You may choose to provide additional personal information to us. By doing so, you agree that the information provided is accurate, current and complete.

HOW WE COLLECT INFORMATION

We collect personal information when you:

· Place an order through our website.

· Create an account.

· Subscribe to marketing communications.

· Contact us via email, social media or website forms.

· Participate in promotions or competitions.

· Browse or interact with our website.

Certain technical information may also be collected automatically through cookies and similar technologies.

USE OF PERSONAL INFORMATION

We may use your personal information for the following purposes:

· To process, fulfil and deliver your orders.

· To communicate with you regarding purchases or customer service enquiries.

· To provide customer support.

· To send marketing communications, promotional offers and product updates where permitted by law.

· To improve our website, products and customer experience.

· To detect and prevent fraud or misuse.

· To comply with legal and regulatory obligations.

· To maintain internal records and analytics.

We will not use your personal information for purposes other than those outlined in this policy without your consent, unless required or permitted by law.

DISCLOSURE OF PERSONAL INFORMATION

Solaswear (Pty) Ltd does not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

· Payment service providers.

· Courier and delivery companies.

· Website hosting and technology service providers.

· Customer support and marketing service providers.

· Regulatory authorities or law enforcement agencies where required by law.

All third parties processing personal information on our behalf are required to keep such information secure and confidential.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

· Improve website functionality and performance.

· Remember user preferences.

· Analyse website traffic and usage patterns.

· Enhance your browsing experience.

Most internet browsers allow you to disable or manage cookies through browser settings. Please note that disabling cookies may affect certain website functionality.

WEB BEACONS

Our website may contain electronic image requests or “web beacons” that help us analyse traffic and user behaviour anonymously. These technologies do not collect personal information and are used solely for statistical and performance purposes.

SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, loss, destruction or alteration.

Our website is hosted in a secure environment protected by firewalls and other security technologies. Access to personal information is limited to authorised persons who require access to perform their duties.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

RETENTION OF PERSONAL INFORMATION

We retain your personal information only for as long as necessary to:

· Fulfil the purposes outlined in this policy.

· Comply with legal and regulatory obligations.

· Resolve disputes or enforce agreements.

Where information is no longer required, we will securely destroy or anonymise it.

YOUR RIGHTS

Subject to applicable law, you have the right to:

· Access the personal information we hold about you.

· Request correction or updating of your information.

· Request deletion of your information where applicable.

· Object to certain processing activities.

· Withdraw consent where processing is based on consent.

· Lodge a complaint with the relevant authority.

To exercise any of these rights, please contact us using the details below.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Solaswear (Pty) Ltd is not responsible for the privacy practices, policies or content of third-party websites.

LEGAL CAPACITY

You may not use our website or purchase products from us if you are under the age of 18 or otherwise lack the legal capacity to enter into binding agreements.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. Continued use of the website after changes are published constitutes acceptance of the revised policy.